You might be able to find the answer you’re looking here.

Why did you stop using organza bags?

The reason why we do not send the yarn cakes in organza bags anymore is simply because they are made of synthetic fibres such as nylon or polyester which are not environmentally friendly. The tissue paper we now use is and can be recycled!

Why does the L.E.T.J.O.G. yarn cake take so long to make?

The L.E.T.J.O.G. yarn cakes are made with every colour of our Cotton/Acrylic yarn we have to offer. Over 200 knots are needed to create this cake and that takes a lot of time to do.

Why is the postage over 2kg more expensive?

Orders over 2kg most likely need to be placed in a larger box, and a larger box is more expensive. Also the prices differ depending on where you live. We look for the most economical service available to make sure you receive your parcel quickly and at a reasonable price. Please note, we always refund the purchaser any overpaid postage costs.

Why do you use loose fill? Is it recyclable?

We use loose fill because the yarn cakes are little treasures and need to be kept safe in transit. The loose fill is biodegradable, it can be either put in the compost or dissolved in water.

The yarn cake I received is not the same colour as on my phone/tablet/monitor.

We take great care in our photo’s to get the most accurate colour possible. The photo’s of the yarn cakes are very accurate indeed, however the colour settings and brightness settings on your device may alter the colour you are viewing.

I didn't order enough yarn, I am 120 meters (example) short, what can I do?

No problem, just let us know how much you need and we will send you the amount required at a small cost.

My parcel has not arrived.

In this unfortunate circumstance, if you think your parcel has got lost then please get in touch with us first before contacting the courier as this may delay the investigation we create to find its whereabouts.

I have forgotten to log in before making a purchase. Can the value still be added to my loyalty scheme.

Sadly not. It is the responsibility of the purchaser to use the loyalty scheme when placing the order.

Do I have to pay ‘Import Tax/Customs’ on my parcel if I live outside of the UK?

Any type of ‘Import costs’ have to be paid for by the customer.

Still need some help?

If you still need pointing in the right direction don’t hesitate to get in touch and we’ll be happy to help.

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