FAQs

Why did you stop using organza bags?

The reason why we do not send the yarn cakes in organza bags anymore is simply because they are made of synthetic fibres such as nylon or polyester which are not environmentally friendly. The tissue paper we now use is and can be recycled!
Why has my yarn cake has come as 2/3 cakes

Due to the weight of the larger cakes they have to be split down into smaller cakes. The largest we can supply as a single cake is 1750m of 4 ply or 2500m of 3 ply. Any cakes larger than this will be supplied as 2 or 3 cakes depending on the total meterage.
Why is the postage over 2kg more expensive?

Orders over 2kg most likely need to be placed in a larger box, and a larger box is more expensive. Also the prices differ depending on where you live. We look for the most economical service available to make sure you receive your parcel quickly and at a reasonable price.
Why do you use loose fill? Is it recyclable?

We use loose fill because the yarn cakes are little treasures and need to be kept safe in transit. The loose fill is biodegradable, it can be either put in the compost or dissolved in water.
The yarn cake I received is not the same colour as on my phone/tablet/monitor.

We take great care in our photo’s to get the most accurate colour possible. The photo’s of the yarn cakes are very accurate indeed, however the colour settings and brightness settings on your device may alter the colour you are viewing.
I didn't order enough yarn, I am 120 meters (example) short, what can I do?

No problem, check out our single colour yarn section. you can order as little as 200m to finish your project. If you need help with which colour you require please contact us.
My parcel has not arrived.

In this unfortunate circumstance, if you think your parcel has got lost then please get in touch with us first before contacting the courier as this may delay the investigation we create to find its whereabouts.
Do I have to pay ‘Import Tax/Customs’ on my parcel if I live outside of the UK?

Any type of ‘Import costs’ have to be paid for by the customer.