Terms & Conditions
It is the responsibility of the person/persons who wish to use our website or use our services to read our terms and conditions.
​
By using our website, you agree to our terms and conditions.
​
Crochet UK are not responsible for any damage, loss of earnings or injury caused by any of our services or products we supply or offer on our website or sold in person.
​
Crochet UK makes every effort to produce the most accurate photographs of yarn giving a clear view of the colour. However, colour when photographed and uploaded as a digital image can look slightly different when seen on a monitor or smart phone. The colour can also be affected depending on the monitor or smart phone colour settings. When purchasing yarn, Crochet UK cannot guarantee an exact colour match of yarn to a colour that is viewed on an electrical device. You are welcome to purchase sample cards from our yarns. Crochet UK are also unable to guarantee a texture match between colour changing yarn or yarn purchased on separate dates.
​
Any copying, distribution or misconduct in any way, shape, or form of the name ‘Crochet UK’ or our website ‘www.crochet-uk.co.uk’ is strictly prohibited. The company name and logo is trademarked and is the property of the owner of the company. Any copying of the company logo or name is strictly prohibited.
​
Materials used to create items that are sold on this website are sourced from outside the United Kingdom. Every yarn cake that is designed by yourself or listed on this website is made in the United Kingdom.
Pricing.
Crochet UK has the right to adjust the pricing of any of our products or services without warning. Any orders that have been placed with Crochet UK before any price increases have been applied will still be honoured at the original price before the increase.
Refunds.
We will replace or refund yarn cakes/accessories provided they are returned to us within 30 days of delivery and in an unused condition, still in the original packaging complete tags and labels in place.
Exempt from returns are the ‘Design your own yarn cakes’ and the ‘Mystery yarn cakes’ unless they have a manufacturing fault. We will only replace items ‘like for like’.
Any bespoke orders of yarn cakes are non-refundable unless a manufacturing fault is to be found. All refunds must be agreed by Crochet UK before any refunds can be made. Any requests of any refunds in any way, shape or form must be made to Crochet UK within seven working days of delivery.
Postage.
Crochet UK cannot be responsible for loss, damage, or delay of any of our products or services that are not in our control. All items are posted in suitable packaging and sent via ‘Royal Mail’ tracked/signed for, ‘Parcelforce’ or ‘DPD’. All return costs are not the responsibility of Crochet UK unless agreed otherwise.
It is the customers responsibility to pay for all custom duties that may occur.
Proof of posting is not accepted as proof of delivery. Returns will only be accepted and processed if returned in original packaging and in a saleable state. We reserve the right to reduce your refund to reflect any reduction in the value of the goods if the item has been handled in a way which would cause damage in any way, shape, or form.
Cancelations.
Orders of our ‘pre-designed’ yarn cakes or accessories can be cancelled at any time before the items are dispatched. Once the items have been dispatched, it is the responsibility of the purchaser to return the items at the purchaser’s own cost (referring to returns policy) to Crochet UK.
Crochet UK will not refund bespoke orders such as ‘Design your own yarn cakes’ unless a manufacturing default has been found.
Crochet UK reserves the right to cancel orders without any reason or explanation.
Loyalty Scheme.
Any postage costs will not contribute to the ‘Loyalty Scheme’, only the purchase cost of our products will be added to a members account.
A voucher earned via the ‘Loyalty Scheme’ must be redeemed/spent with Crochet UK within 6 months. After this period of 6 months, the voucher is invalid and cannot be used in any way, shape, or form, also the voucher cannot be exchanged for cash or any other credit other than it’s intended purpose.
It is the responsibility of the member to log in to their account before completing a purchase so their credit can be added to the ‘Loyalty Scheme’. Credit cannot be added to the ‘Loyalty Scheme’ after the purchase has been made.
Show and Tell / Social Media.
All persons that appear in any of the submitted photos must give full consent for the picture to be used.
No children under the age of 18 years to be in the photo.
Crochet UK cannot be held responsible for any unauthorised photos which have been submitted and published on the Crochet UK website or on Crochet UK Social Media without our knowledge.
If you have an Instagram account, Facebook account or a Website/Blog, then we will be happy to list the details next to your photo, if not then just your name/location or alternatively no reference at all.
With sending a picture to Crochet UK you agree to these terms & conditions and give full consent for your picture to be used on our website and/or social media indefinitely.
For every item/creation that is listed on our website and /or our social media, one 15% discount voucher on yarn cakes will be awarded for each item created using our yarn cakes. The voucher is valid for 6 month.
Vouchers.
Vouchers cannot be exchanged for cash or any other items/services.
Vouchers must be used within 6 months of the issue date.
Vouchers cannot be redeemed with any other offers, sales or other reduced items. If any voucher is redeemed at the time of a sale then the order will be cancelled, fully refunded and the voucher will be re-activated.
Gift Card.
Gift Cards cannot be exchanged for cash.
Gift Cards must be used within 12 months of the issue date.
Multiple Gift Cards can be redeemed at the members page and will be credited to your account.